Arkea came to us so that we can work on the intranet interface in order to encourage advisers to consult the information notes sent by the group Arkea.
After observations and user meetings in local branches, I realized that the problem came from the complexity of the internal tools and their repetition. I wanted to rethink the tools to make them easier to use and let the adviser focus on their daily tasks.
The result is a simplified tool that helps the user in their research for information through four main functions: reading notes at the reception, consultation at weekly meetings, the meeting summary and the archiving. During the summary and the archiving, the treemap provides a visual summary of the notes that defines the meeting and creates a reminder.
User research, interviews, tests
Personas, journey map, scenarios, userflows